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Terms and Conditions

1. Agreement to Terms

By accessing and using Crystal Travel Cove's services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.

2. Services Description

Crystal Travel Cove provides travel planning, booking, and concierge services. We act as intermediaries between clients and travel suppliers including airlines, hotels, and tour operators.

3. Booking and Payment Terms

All bookings require confirmation and payment according to our payment schedule. Prices are subject to change until full payment is received and booking is confirmed.

4. Cancellation Policy

Cancellation terms vary by supplier and booking type. Cancellation fees may apply as determined by individual supplier policies and our service fees.

5. Travel Insurance

We strongly recommend comprehensive travel insurance. Crystal Travel Cove is not responsible for losses due to trip cancellations, medical emergencies, or other unforeseen circumstances.

6. Limitation of Liability

Crystal Travel Cove's liability is limited to the total amount paid for our services. We are not liable for actions of third-party suppliers or circumstances beyond our control.

7. Privacy and Data Protection

Your personal information is protected according to our Privacy Policy and applicable data protection regulations including GDPR.

8. Governing Law

These terms are governed by the laws of New York State, USA. Any disputes will be resolved through binding arbitration.

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Privacy Policy

Information We Collect

We collect personal information you provide directly, such as name, contact details, travel preferences, and payment information. We also collect usage data through cookies and analytics tools.

How We Use Your Information

Your information is used to provide travel services, process bookings, communicate with you, improve our services, and comply with legal obligations.

Information Sharing

We share information with travel suppliers necessary to fulfill your bookings, payment processors, and service providers who assist our operations. We do not sell personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights (GDPR)

You have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing or request data portability.

Cookies

We use cookies to enhance website functionality and analyze usage. You can control cookie settings through your browser preferences.

Data Retention

We retain personal information as long as necessary to provide services and comply with legal obligations, typically 7 years for financial records.

Contact Information

For privacy-related questions or requests, contact us at [email protected] or +1 (212) 555-7892.

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DMCA Policy

Digital Millennium Copyright Act Compliance

Crystal Travel Cove respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Notification

If you believe content on our website infringes your copyright, please provide written notice including:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material
• Your contact information
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you are authorized to act

Counter-Notification

If you believe material was removed in error, you may submit a counter-notification with similar requirements plus a statement consenting to jurisdiction.

Designated Agent

Send DMCA notices to:
Crystal Travel Cove DMCA Agent
485 Madison Avenue, Suite 1200
New York, NY 10022
Email: [email protected]

Repeat Infringer Policy

We will terminate accounts of users who are repeat infringers of copyright.

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GDPR Compliance

General Data Protection Regulation Compliance

Crystal Travel Cove is committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process personal data based on:

• Contract performance (providing travel services)
• Legitimate interests (business operations, marketing)
• Legal compliance (tax, regulatory requirements)
• Consent (marketing communications, cookies)

Your Rights Under GDPR

Right of Access: Request copies of your personal data

Right to Rectification: Correct inaccurate personal data

Right to Erasure: Request deletion of personal data

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Transfer data to another service

Right to Object: Object to processing for legitimate interests

Data Protection Officer

Contact our Data Protection Officer:
Email: [email protected]
Phone: +1 (212) 555-7892

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

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Cookie Preferences

Essential Cookies

Required for website functionality and cannot be disabled.

Essential Cookies

Analytics Cookies

Help us understand how visitors interact with our website.

Analytics Cookies

Marketing Cookies

Used to deliver personalized advertisements and track campaign effectiveness.

Marketing Cookies

Functional Cookies

Enable enhanced functionality and personalization.

Functional Cookies